:root{--navy:#102544;--navy2:#172f54;--deep:#0b1c33;--gold:#c5a25f;--gold2:#e6ce92;--paper:#f6f8fb;--white:#fff;--ink:#1e2c43;--muted:#8190a5;--line:#e7ebf1;--blue:#3478d4;--shadow:0 10px 35px rgba(25,51,86,.045)}*{box-sizing:border-box}html,body{margin:0;min-height:100%;font-family:Inter,ui-sans-serif,-apple-system,BlinkMacSystemFont,'Segoe UI',Arial,sans-serif;color:var(--ink);background:var(--paper)}a{color:inherit;text-decoration:none}button,input,textarea,select{font:inherit}button{cursor:pointer}.shell{min-height:100vh;display:flex}.sidebar{width:258px;min-width:258px;position:fixed;left:0;top:0;bottom:0;z-index:20;background:var(--navy);color:#fff;display:flex;flex-direction:column;padding:30px 16px 20px}.brand{display:flex;align-items:center;gap:12px;padding:0 9px 25px;border-bottom:1px solid #ffffff1b}.brandmark{height:44px;width:44px;background:linear-gradient(155deg,#eedaa3,#b8914b);color:var(--navy);border-radius:12px;display:grid;place-items:center;font-size:17px;font-weight:900;letter-spacing:-2px;box-shadow:0 7px 22px #0002}.brandmark span{font-size:21px}.brand strong{display:block;font-size:13px;font-weight:760;letter-spacing:1.3px}.brand small{display:block;font-size:9px;letter-spacing:1.7px;color:#d6be85;margin-top:4px}.navcaption{font-size:10px;font-weight:700;color:#8296b6;letter-spacing:1.4px;margin:35px 16px 16px}.sidebar nav{display:grid;gap:4px}.navlink{display:flex;align-items:center;gap:13px;color:#c3cee0;padding:13px 16px;border-radius:10px;font-size:13px;font-weight:550;transition:.12s}.navlink:hover,.navlink.selected{background:#ffffff14;color:white}.navlink.selected:before{content:'';position:absolute;left:0;height:24px;width:3px;border-radius:3px;background:var(--gold)}.navico{width:18px;text-align:center;font-size:20px;color:#e3d1a9}.asidefoot{margin-top:auto;border-top:1px solid #ffffff20;padding:19px 9px 0;display:flex;align-items:center;gap:10px}.sideavatar,.avatar{width:36px;height:36px;border-radius:50%;background:#e2c480;color:#173154;display:grid;place-items:center;font-weight:800;flex:none}.sideuserinfo{min-width:0}.sideuserinfo strong{display:block;font-size:12px;max-width:154px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.sideuserinfo small{display:block;font-size:10px;color:#95aac5;margin-top:5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.maincol{margin-left:258px;min-width:0;flex:1}.topbar{height:72px;background:white;border-bottom:1px solid var(--line);padding:0 38px;display:flex;align-items:center;justify-content:space-between;gap:15px}.crumb{font-size:13px;color:#75849a}.crumb b{padding:0 10px;color:#b8c3d3}.topactions{display:flex;align-items:center;gap:17px}.today{font-size:12px;color:#8693a4}.avatar{height:32px;width:32px}.logout{border:0;background:transparent;color:#738297;font-size:12px;font-weight:600}.logout:hover{color:#af5b52}.menubtn{display:none;background:none;border:0;font-size:22px;color:var(--navy)}.content{max-width:1620px;margin:0 auto;padding:36px 38px 22px}.pageheading{display:flex;align-items:flex-end;justify-content:space-between;gap:20px;margin-bottom:28px}.eyebrow{color:#a48143;font-size:10px;font-weight:800;letter-spacing:2px;margin:0 0 11px}.pageheading h1{font-size:29px;line-height:1.16;color:#132842;letter-spacing:-.9px;margin:0 0 7px;font-weight:780}.subtitle{font-size:13px;color:#7d8ba0;margin:0}.heading-actions{display:flex;align-items:center;gap:9px;flex-wrap:wrap}.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;padding:11px 16px;min-height:42px;border-radius:8px;font-size:12px;font-weight:700;border:1px solid transparent;transition:.15s;white-space:nowrap}.btn:hover{transform:translateY(-1px)}.btn.primary{color:white;background:var(--navy);border-color:var(--navy)}.btn.primary:hover{background:#203b60}.btn.ghost{color:#334d6e;background:white;border-color:#dce4ee}.btn.full{width:100%}.card{background:white;border:1px solid var(--line);border-radius:12px;box-shadow:var(--shadow)}.statgrid{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:15px;margin-bottom:23px}.statcard{border:1px solid var(--line);background:white;box-shadow:var(--shadow);padding:21px 20px;border-radius:12px;min-height:143px}.stathead{display:flex;align-items:center;justify-content:space-between;gap:10px;color:#78889d;font-size:12px;font-weight:600}.staticon{width:31px;height:31px;background:#eaf1f9;color:#4e7db5;border-radius:8px;display:grid;place-items:center;font-size:19px;font-weight:700}.statcard.amber .staticon{color:#bb8f3a;background:#fbf4e5}.statcard.red .staticon{color:#d05052;background:#fff0f0}.statcard.green .staticon{color:#289578;background:#e9f7f0}.statcard strong{display:block;font-size:34px;color:#1b304b;line-height:1.2;letter-spacing:-1.3px;margin:12px 0 2px}.statcard small{font-size:10px;color:#a3adbc}.dashboard-grid{display:grid;grid-template-columns:minmax(0,2.1fr) minmax(275px,.9fr);gap:22px;align-items:start}.sidepanels{display:grid;gap:20px}.tablecard{overflow:hidden}.section-head{display:flex;justify-content:space-between;gap:12px;align-items:center;padding:23px 23px 19px}.section-head h2{font-size:15px;margin:0;color:#26374d;font-weight:770}.section-head p{font-size:11px;color:#97a3b4;margin:5px 0 0}.textlink{font-size:11px;color:#2d659e;font-weight:700;background:none;border:0;cursor:pointer;white-space:nowrap}.textlink:hover{text-decoration:underline}.countbubble{display:inline-block;border-radius:999px;background:#eef2f8;padding:2px 8px;color:#63758e;font-size:11px;vertical-align:middle;margin-left:4px}.table-scroll{overflow:auto;width:100%}table{border-collapse:collapse;width:100%;font-size:12px;text-align:left}th{padding:13px 18px;border-top:1px solid var(--line);border-bottom:1px solid var(--line);background:#fbfcfe;font-size:10px;text-transform:uppercase;letter-spacing:.5px;color:#9ba8b7;font-weight:750;white-space:nowrap}td{padding:17px 18px;border-bottom:1px solid #edf0f4;color:#607188;vertical-align:middle}tr:last-child td{border-bottom:0}td strong,.table-name{font-size:12px;color:#35465c;font-weight:700}td .dim{color:#a4b0bf;font-size:10px;margin-top:4px;max-width:155px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-link{color:#2f659d;font-weight:760}.smallsubject{color:#8b99ab;font-size:11px;margin-top:5px;max-width:210px;white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.pill{display:inline-flex;align-items:center;white-space:nowrap;font-size:10px;border-radius:999px;padding:6px 9px;font-weight:750}.status-open{background:#edf3fc;color:#4f83b9}.status-progress{background:#eaf2fb;color:#236aa8}.status-waiting{background:#fff5e4;color:#b58836}.status-done{background:#e5f5ee;color:#24845e}.status-closed{background:#eff1f5;color:#627086}.priority{font-size:11px;white-space:nowrap;font-weight:650}.priority-low{color:#7c99ac}.priority-normal{color:#557fb1}.priority-high{color:#cc8a37}.priority-critical{color:#d15f61}.datecell{white-space:nowrap;font-size:11px}.lateflag{display:block;font-size:10px;color:#b54d49;font-weight:700;margin-top:4px}.mini{padding-bottom:18px}.mini .section-head{padding-bottom:17px}.statusline{display:flex;align-items:center;gap:9px;padding:10px 23px;font-size:12px;color:#617289}.statusline strong{margin-left:auto;color:#273950}.dot{height:7px;width:7px;background:#7fa6ce;border-radius:50%}.dot.em-atendimento{background:#367aca}.dot.aguardando-cliente{background:#d4ab56}.dot.resolvido{background:#46a783}.dot.encerrado{background:#9aa9b9}.baritem{padding:0 23px;margin-bottom:17px}.barlabel{display:flex;justify-content:space-between;gap:15px;font-size:11px;color:#5d708b;margin-bottom:8px}.barlabel b{color:#263851}.bartrack{height:6px;border-radius:100px;background:#f0f2f6;overflow:hidden}.barfill{background:linear-gradient(90deg,#cba969,#e5d2a0);height:6px;border-radius:100px}.filtercard{padding:19px 21px;margin-bottom:20px}.filters{display:flex;gap:12px;align-items:flex-end;flex-wrap:wrap}.filters .field{flex:1 1 160px}.filters .field:first-child{flex:2 1 240px}.filters .btn{margin-bottom:1px}.field{display:flex;flex-direction:column;gap:7px;min-width:0;margin-bottom:0}.field span{font-size:11px;color:#536782;font-weight:700}.field input:not([type=file]),.field select,.field textarea,.reset-form input{border:1px solid #dfe6ee;background:white;border-radius:8px;font-size:13px;color:#203149;padding:11px 12px;min-height:43px;outline:0;transition:.15s;width:100%}.field textarea{resize:vertical;min-height:100px;line-height:1.5}.field :is(input,select,textarea):focus{border-color:#8bafd3;box-shadow:0 0 0 3px #4589cf16}.field small{font-size:10px;color:#95a2b4}.formcard{padding:25px 28px;margin-bottom:20px}.formgrid{display:grid;grid-template-columns:1fr 1fr;gap:22px 20px}.span2{grid-column:1/-1}.formactions{display:flex;gap:10px;justify-content:flex-end;align-items:center;margin-top:26px}.formhint{background:#f4f8fc;color:#6e839c;padding:13px;border-left:3px solid var(--gold);border-radius:6px;font-size:11px;line-height:1.6}.note{padding:14px 17px;background:#fff7e8;color:#987a49;font-size:12px;border-radius:8px;margin:12px 0}.noresults{text-align:center;padding:54px 15px;color:#a1acb9;font-size:12px}.noresults h3{font-size:16px;color:#586c84;margin:4px 0}.noresults p{margin:0}.noicon{font-size:27px;color:#bed0e4}.detail-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:22px;font-size:12px;color:#8e9aab}.details-grid{display:grid;grid-template-columns:minmax(0,1.45fr) minmax(290px,.8fr);gap:20px}.details-primary,.details-side{min-width:0}.details-grid .card{margin-bottom:20px}.details-grid .section-head{padding:0 0 20px}.info-grid{display:grid;grid-template-columns:1fr 1fr;gap:20px 15px}.info small{display:block;font-size:10px;color:#8e9db0;margin-bottom:6px}.info strong{font-size:12px;color:#364c69;font-weight:660;overflow-wrap:anywhere}.desc{border-top:1px solid var(--line);margin-top:25px;padding-top:18px}.desc h3{font-size:12px;color:#283a53}.desc p{font-size:13px;line-height:1.75;white-space:pre-wrap;overflow-wrap:anywhere;color:#60738d}.latebanner{grid-column:1/-1;background:#fff0f0;color:#b14a4c;padding:11px;border-radius:7px;font-size:12px}.noteitem{display:flex;gap:12px;padding:18px 0;border-top:1px solid var(--line)}.noteavatar{width:30px;height:30px;border-radius:50%;background:#eaf0f7;color:#557ca6;display:grid;place-items:center;flex:none;font-size:13px;font-weight:750}.notemeta{display:flex;gap:15px;align-items:center;flex-wrap:wrap}.notemeta strong{font-size:12px;color:#2f415c}.notemeta span{font-size:10px;color:#a3b0c0}.noteitem p{margin:8px 0;font-size:12px;white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.6;color:#546782}.eventitem{display:flex;gap:11px;padding:12px 0;border-left:1px solid #e5ebf4;margin-left:5px}.eventdot{width:9px;height:9px;border-radius:50%;background:var(--gold);margin-left:-5px;flex:none;border:2px solid white;box-shadow:0 0 0 2px #e9e2d3}.eventitem strong{display:block;font-size:11px;color:#526781;line-height:1.5;font-weight:650}.eventitem small{display:block;font-size:10px;color:#9eadbd;margin-top:4px}.muted{font-size:12px;color:#99a5b4}.inlineform{display:inline}.reset-form{display:flex;align-items:center;gap:5px;margin-top:8px}.reset-form input{width:140px;font-size:10px;padding:7px;min-height:29px}.divisiongrid{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:16px}.divisioncard{padding:27px}.divisionlogo{height:66px;width:66px;background:#e9eff6;display:grid;place-items:center;color:#456587;font-weight:800;font-size:20px;border-radius:15px;overflow:hidden}.divisionlogo img{width:100%;height:100%;object-fit:contain}.divisioncard h2{font-size:15px;margin:21px 0 5px}.divisioncard p{font-size:12px;color:#8492a5;margin:0 0 18px}.auth-bg{min-height:100vh;background:radial-gradient(ellipse at 78% 0%,#243f66 0%,#112746 45%,#091b34 100%);display:grid;place-items:center;padding:40px 20px}.loginbox{width:min(430px,100%)}.loginbrand{text-align:center;color:#fff}.brandmark.huge{width:62px;height:62px;font-size:23px;margin:0 auto 23px}.brandmark.huge span{font-size:31px}.loginbrand h1{font-size:34px;letter-spacing:-1px;line-height:1.2;margin:0 0 13px}.loginbrand em{font-style:normal;color:#e1c78f}.loginbrand p{font-size:13px;color:#aabbd1;max-width:310px;margin:0 auto 30px;line-height:1.6}.loginform{padding:32px}.loginform h2{font-size:20px;margin:0 0 7px}.loginform p{color:#8d9bad;font-size:12px;margin:0 0 24px}.loginform form{display:grid;gap:18px}.loginform .btn{margin-top:4px}.authnote{color:#7e93ac;text-align:center;display:block;margin-top:23px;font-size:11px}.footer{text-align:center;color:#9da9ba;font-size:10px;padding:35px 0 5px}.flash{background:#e5f7ef;color:#297854;padding:12px;margin-bottom:16px;border-radius:8px;font-size:12px}.empty{text-align:center;padding:40px}.empty h2{font-size:17px}.empty .btn{margin-top:10px}
@media(max-width:1360px){.statgrid{grid-template-columns:repeat(3,1fr)}.dashboard-grid{grid-template-columns:minmax(0,1.7fr) minmax(270px,1fr)}}
@media(max-width:1060px){.sidebar{width:230px;min-width:230px}.maincol{margin-left:230px}.content{padding:28px 22px}.topbar{padding:0 22px}.dashboard-grid{grid-template-columns:1fr}.sidepanels{grid-template-columns:1fr 1fr}}
@media(max-width:720px){.sidebar{transform:translateX(-100%);transition:transform .2s;width:265px;min-width:265px}.sidebar.show{transform:translateX(0);box-shadow:20px 0 70px #091b3480}.maincol{margin-left:0}.menubtn{display:inline}.topbar{height:62px;padding:0 15px}.today{display:none}.crumb{font-size:11px}.topactions{gap:10px}.content{padding:24px 15px}.pageheading{align-items:flex-start;flex-direction:column;gap:18px}.pageheading h1{font-size:25px}.heading-actions{width:100%}.statgrid{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.statcard{padding:14px;min-height:115px}.statcard strong{font-size:28px}.stathead{font-size:11px}.sidepanels{grid-template-columns:1fr}.formgrid,.info-grid,.details-grid{grid-template-columns:1fr}.formcard{padding:19px}.span2{grid-column:1}.filtercard{padding:14px}.filters{flex-direction:column;align-items:stretch}.filters .field,.filters .field:first-child{flex:auto;width:100%}.filters .btn{width:100%}.detail-head{align-items:flex-start;gap:10px;flex-direction:column}.section-head{padding:20px 16px}.reset-form{flex-direction:column;align-items:flex-start}}
.baritem progress{appearance:none;width:100%;height:7px;border:0;display:block;border-radius:100px;background:#f0f2f6}.baritem progress::-webkit-progress-bar{background:#f0f2f6;border-radius:100px}.baritem progress::-webkit-progress-value{background:#cba969;border-radius:100px}.baritem progress::-moz-progress-bar{background:#cba969;border-radius:100px}
/* Portal do Cliente — v1.1 */
.portal-sidebar{background:linear-gradient(165deg,#132d4e,#0b1c33)}
.portal-welcome{display:flex;align-items:center;gap:13px;padding:15px 18px;background:linear-gradient(100deg,#172f54,#1e406e);border-radius:12px;margin:-6px 0 28px;color:#fff}
.portal-company-logo{height:55px;min-width:55px;width:55px;border-radius:9px;display:grid;place-items:center;background:#fff;color:#c3a263;font-size:17px;font-weight:900;overflow:hidden}
.portal-company-logo img{width:100%;height:100%;object-fit:contain;padding:3px}
.portal-welcome small{display:block;color:#e3c982;font-size:9px;font-weight:800;letter-spacing:1.1px}
.portal-welcome strong{display:block;font-size:14px;margin:4px 0}
.portal-welcome span{display:block;font-size:11px;color:#bed0e8}
.portal-stats{grid-template-columns:repeat(4,minmax(0,1fr))}
.portal-section-title{font-size:15px;color:#26374d;margin:0 0 22px}
.portal-help{display:block;text-align:center;color:#cfc5b1;text-decoration:underline;margin:24px 0 7px;font-size:11px}
.public-message{border:1px solid #e7ebf1;border-left:3px solid #879ab6;border-radius:8px;padding:15px;margin:13px 0;background:#f9fbfd}
.public-message.message-staff{border-left-color:#c5a25f;background:#fffcf5}
.public-message p{margin:9px 0 0;white-space:pre-wrap;overflow-wrap:anywhere;font-size:12px;line-height:1.7;color:#445773}
.attachment-entry{display:flex;align-items:center;flex-wrap:wrap;gap:10px;padding:12px 0;border-bottom:1px solid #edf0f4;color:#5d708b}
.attachment-entry small{font-size:10px;margin-left:auto;color:#93a2b5}
.attachment-form>.field,.attachment-form>.formgrid{margin-top:15px}
.attachment-form input[type=file]{font-size:12px;max-width:100%;color:#55667f}
.portal-settings{max-width:720px}
@media(max-width:1050px){.portal-stats{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:720px){.portal-welcome{margin:-5px 0 20px}.portal-stats{grid-template-columns:repeat(2,minmax(0,1fr))}}

/* Módulos v1.2: alertas, consentimento e satisfação */
.notice-entry{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;padding:17px 0;border-bottom:1px solid #e7ebf1}
.notice-entry:last-child{border-bottom:0}.notice-entry.unread{border-left:4px solid #c9a45d;padding-left:14px;background:#fffdf8}
.notice-entry strong{font-size:13px;color:#273b59}.notice-entry p{font-size:12px;color:#5d6d84;margin:8px 0}.notice-entry small{font-size:10px;color:#8595ab}
.notice-entry form{flex-shrink:0}.portal-settings input[type=checkbox]{accent-color:#c9a45d;width:17px;height:17px;vertical-align:middle;margin:0 8px 0 0}
@media(max-width:720px){.notice-entry{flex-direction:column}.notice-entry form{width:100%}}
/* v1.4.2 · WhatsApp: encaminhamento de conversa e registro manual de ligações */
.call-card .call-launch{display:inline-flex;align-items:center;margin-bottom:10px;text-align:center}
.call-help{font-size:13px;color:#52637c;line-height:1.5;margin:8px 0 15px}
.call-warning{background:#fff3de;padding:12px;border-radius:9px}
.call-form{border-top:1px solid #e2e8f0;padding-top:17px;display:grid;gap:12px}
.call-form .btn{justify-self:start}.call-pending{background:#fff3d9;color:#7d541d;padding:12px;margin:12px 0;border-radius:9px;font-weight:700;font-size:13px}
.call-subhead{margin:23px 0 8px;font-size:15px}.call-history{padding:12px 0;border-bottom:1px solid #e2e8f0}
.call-history small{color:#697991;display:block;margin-top:3px}.call-history p{white-space:pre-wrap;overflow-wrap:anywhere;color:#34455a;margin:7px 0 0}

/* SR Solucoes v1.5 - matriz de controle de acesso */
.permission-group{border:1px solid #dbe3ed;border-radius:12px;padding:16px 18px;margin:18px 0}
.permission-group legend{font-weight:750;color:#102544;padding:0 9px}
.permission-list{display:grid;grid-template-columns:repeat(auto-fit,minmax(270px,1fr));gap:8px 22px}
.permission-item{display:flex;align-items:flex-start;gap:10px;padding:8px 4px;line-height:1.4;font-size:14px}
.permission-item input{width:18px;height:18px;accent-color:#173960;flex:none;margin-top:1px}
.permission-item:has(input:disabled){opacity:.5}

/* v1.6 — Avaliações individuais */
.rating-agent {padding: 1rem 0; border-top: 1px solid #e7edf4; margin-top: .7rem;}
.rating-agent h3 {margin: 0 0 .5rem; font-size: 1rem;}
.rating-agent select, .rating-agent textarea {width:100%;padding:.6rem;border:1px solid #cbd5e1;border-radius:8px;background:#fff;color:#142847;}
.rating-agent form {display:grid;gap:.7rem;max-width:520px;}
.rating-agent label {display:grid;gap:.3rem;font-size:.88rem;font-weight:600;}
.rating-agent button {justify-self:start;}